Frequently Asked Questions
Where is Van Craeynest Located?
We are located in beautiful Downtown Redlands. You can find us at:
27 E State St,
Redlands, CA 92373
Hours: Mon-Fri 10AM - 5PM
to get directions, you can visit our Contact page.
Why Should I Shop With Van Craeynest?
At Van Craeynest we value older methods and traditions in jewelry crafting. Van Craeynest designs and tools reach back to the late 19th century, both in origin and inspiration. Many of the machines and special tooling we use are over 100 years old, however, they are not the reasons for our exquisite work. Brilliance in all artistic endeavors springs from the knowledge of line, form and composition as well as a solid command of the tools and techniques used in working the medium.
Since the beginning of the company, our studio workrooms have been organized around a European style apprenticenship system. We train all of the aspiring artisians in traditional techniques of the jewelry craft, including skills for which we have no current use. It is a condition of employment here that all knowledge is passed forward to the younger or less experienced members of our staff. In this way we have kept alive for three generations many techniques which otherwise would have been lost, but which are still practiced by jewelers we have trained.
What is Your Return Policy?
Stock pieces ordered as ready-to-ship items are accepted for credit if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to one of our boutique locations in Redlands, or Palm Springs, California.
Pieces that are made to order may be eligible for an exchange or credit. Exchanging customized pieces would require a $125 restocking charge so that our factory can return the product back to stock size and/or specs. Shipping charges would apply to the customer. Please contact us and we’ll do our very best to accommodate this exchange.
Pieces that required sizing, engraving, or customization may be eligible for an exchange or credit. Exchanging customized pieces would require a $125 restocking charge so that our factory can return the product back to stock size and/or specs. Shipping charges would apply to the customer. Please contact us and we’ll do our very best to accommodate this exchange.
You can learn more about our return policies on our shipping and returns page.
Can I Return a Gift?
Yes, Van Craeynest is happy to exchange your gift item for merchandise credit within 30 days of purchase. Place the gift in its original packaging with the receipt (if available) and follow the return instructions. Your refund will be credited to you in the form of a Van Craeynest gift credit.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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