Shipping and Returns
We provide Free Next Day Shipping on Ready-To-Ship items placed before 3:00PM PST Monday through Thursday.
Sizing or engraving requires one business day to prepare prior to shipping.
If you need an order to ship out on Friday for Saturday delivery, please select the drop down for the Saturday delivery rate.
Sunday and Holiday delivery is not available.
Signature is required to accept delivery.
Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee.
Currently we accept online orders to shipping addresses within the United States only. International orders may be available by phone. To ensure the secure delivery of your order, Van Craeynest does not ship orders to post office boxes. We are able to accept post office box addresses for your billing needs.
Stock pieces ordered as ready-to-ship items are accepted for credit if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to one of our boutique locations in Redlands, or Palm Springs, California.
Made to Order
Pieces that are made to order may be eligible for an exchange or credit. Exchanging customized pieces would require a $125 restocking charge so that our factory can return the product back to stock size and/or specs. Shipping charges would apply to the customer. Please contact us and we’ll do our very best to accommodate this exchange.
Pieces that required sizing, engraving, or customization may be eligible for an exchange or credit. Exchanging customized pieces would require a $125 restocking charge so that our factory can return the product back to stock size and/or specs. Shipping charges would apply to the customer. Please contact us and we’ll do our very best to accommodate this exchange.
Pieces that require special ordering for availability and pricing will be shipped when the product is available, and would be discussed with customer service. When available to deliver, the items will be shipped on normal shipping days, at no charge, for next day delivery.
Gift recipients without a sales receipt may be eligible for an exchange or credit.
Returns may be shipped to our Customer Service Center at:
27 East State Street
Redlands, CA 9237
Please ship your package insured for the full value of the item, as Van Craeynest is not responsible for your package. Please also include order details with your shipment. For additional advice on shipping your product, please contact us.